TSANet provides members with the relationship and legal framework necessary to resolve multi vendor technical support issues for their customers. As part of the new member driven strategy, TSANet has release several new features that enhance how members collaborate and provide support in multi vendor environments.
The TSANet board of directors recently approved expanding TSANet membership to include the channel. With the channel taking a critical role in the support of multi vendor solutions it is a natural fit to include them in TSANet.
Looking to automate your multi vendor support case management process? Case Exchange provides the ability to collaborate with other Companies within your CRM support system. TSANet has completed the Case Exchange pilot and this service is now available to ALL members.