Formed originally as a single many-to-many relationship, Dennis worked with the members to create a global support relationship infrastructure, which now serves the industry with a variety of relationship options. As a not-for-profit association, Dennis has worked under the leadership of the member-elected board of directors. During his tenure, he directed a small staff to advance TSANet in becoming the world’s largest technical support alliance for the IT industry. Prior to TSANet, Dennis was the Editor for Service and Support Management and Microservice Management magazines.
Dennis has over 30 years of experience in the IT industry and has held several positions, from Field Service Engineer to Director of Support Operations, for an OEM in the Dallas, Texas area. Dennis also serves as President of County Emergency Communications Service, Inc., working with local Emergency Management, is a board member of the Citizens Corp Council in Johnson County, Kansas and holds a commercial pilot’s license.