TSANetYour Technology is Connected. Are you?

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Industryon Mon, 10/29/2012 - 09:26

While nearly all the information at TSW 2012 was useful, several trends stood out as the dominant factors facing technology-industry tech support today. Cloud, big data and global services led the discussions as everyone tried to figure out how these heavyweight factors applied to their business.

Tech Support Utilizing Social Media, Source: Google image results for Social Media and Tech support
Published byDennis Smeltzerin Industryon Mon, 10/22/2012 - 14:53

Technical support often calls to mind splitting headaches and one hand sandwiching a phone against a sweaty face while the other runs through hair thinning with each delay. Keeping your users happy and your technical support engineers with a full head of hair is a top priority for any company. Most businesses view the social media approach to technical support as a way for users to vocalize frustrations, but it really offers so much more. To expose the rest of this technical support iceberg, we’ve compiled a list of 5 unconventional ways to leverage social media as a medium for technical support.

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Member Resourceson Wed, 10/17/2012 - 09:36

The breakout sessions have always been well attended at TSW shows. However, it seems this specific show there not only well attended but the audience is eager to share and capture information. The re-occurring theme I keep hearing is how traditional support strategies must be changed or have been changed to support Cloud technologies and Xaas.

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Member Resourceson Tue, 10/16/2012 - 10:22

Consumption based services are still the trend and discussion here at TSIA. Lots of talk about where and how service fits and perhaps guides the new model trending towards the non-classic methodology affecting everything from pricing, staffing and last but certainly not least, traditional revenue channels.

TSANet Webpage, source: www.TSANet.org
Published byDennis Smeltzerin News & Eventson Fri, 10/12/2012 - 13:19

TSANet’s quest to make it easy for businesses to provide multi vendor support with other companies has a new face. A new website and social media strategy was developed to help new and existing members get the most from TSANet.

Teamwork graphic, sourced from: http://global.wonderware.com/SiteCollectionImages/Support/Tech%20Support%20Ecosystem_Main.png
Published byDennis Smeltzerin Industryon Mon, 10/08/2012 - 11:54

Technology companies face a myriad of multi vendor technical support issues. From communication and entitlement problems to finger pointing, the list goes on and on. So how do you manage your customer relationships in order to please not only your CEO, but your customers?