TSANetYour Technology is Connected. Are you?

Custom Groups. Source: TSANet.org, Custom Groups page
Published byDennis Smeltzerin Member Resourceson Tue, 11/27/2012 - 14:11

TSANet recently conducted research into how member companies were using and benefitting from our Custom Groups. While the interviews were anonymous, we wanted to share the findings with other TSANet members to help everyone get the most from their TSANet memberships.

Magnifying Glass examining businessman's thoughts; Source, <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
Published byDennis Smeltzerin Industryon Mon, 11/19/2012 - 11:00

The evolution of technology is pushing technical support to levels and places never before expected. Interoperability issues are threatening IT teams everywhere. IaaS hosting, the cloud, even the instantaneous way we communicate, are changing the way technical support is being addressed. This means engineers need to take a more proactive approach to technical support. By actively searching out and diagnosing interoperability issues, technical support can eliminate costly calls.

Map of APAC, source: Google Image search for APAC
Published byDennis Smeltzerin Industryon Tue, 11/13/2012 - 10:56

When customers purchase a vendor’s products from a channel partner, technical support problems could be addressed one of two ways: the vendor could bear the responsibility or the channel partner who sold the product could handle the technical support issues.

Published byDennis Smeltzerin Member Resourceson Wed, 11/07/2012 - 15:41

To help our members and the overall mission of TSANet, we are now introducing Selective Process Documents for our Open Group (Basic and Premium) members.

Joining Society, Sourced from: <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
Published byDennis Smeltzerin Industryon Fri, 11/02/2012 - 10:07

Telecommunications companies today provide services and support that reach untold numbers of individuals all over the world. But the services and products they provide rarely function alone. These products interact with a multitude of different devices and services from other companies. More and more companies and industries are finding themselves in a complex technology ecosystem. This complex ecosystem often proves problematic for a company’s technical support team and its customers.