TSANetYour Technology is Connected. Are you?

Published byPaul Eschin News & Eventson Fri, 05/31/2013 - 16:56

Join TSANet and our industry- leading members for an event about the future of multi vendor technical support. Get best practices for both the management of multi vendor support and the technologies that are common to many of our members.

key note speaker
Published byPaul Eschin News & Eventson Fri, 05/31/2013 - 15:01

We are excited to announce that Red Hat Vice President of Global Support Services, Marco Bill-Peter, will be delivering the opening keynote at the TSANet 20th Anniversary event.

Published byPaul Eschin News & Eventson Mon, 05/20/2013 - 15:40

1999 was another busy year for TSANet with the formation of the Y2K Community and discussion of potential work together with SSCT (Japan).

Published byPaul Eschin News & Eventson Wed, 05/08/2013 - 15:08

In 1998 TSANet had its first joint US/Europe meeting in London, and grows its membership to 108 members at the year-end.

strategy
Published byPaul Eschin Industryon Thu, 05/02/2013 - 12:25

With any organization it is important to have a clear strategy that defines goals and targets for the organization.  For the support organization common areas such as customer satisfaction, operational efficiency and support revenue can easily be