TSANetYour Technology is Connected. Are you?

Published byPaul Eschin News & Eventson Mon, 08/19/2013 - 18:53

With every new era of technology one thing remains constant in the world of technical support - the need for innovation to keep ahead of the curve. Marty Messer, Senior Director of vCloud Hybrid Service (vCHS) ClientExperience at VMware, will challenge your perceptions about the role technical support can play in the ever changing landscape of IT...

Published byBrittanyin News & Eventson Fri, 08/16/2013 - 08:20

TSANet, has announced the election of executive officers for the period of July 2013 to July 2014. Ted Williams, at Red Hat, is TSANet’s new Chairperson. Jill Scolla, at EMC, is the new Vice Chairperson. Pamela Fowler, at Actian Corporation, is the new Secretary. Jason Veit, at Symantec, is the new Treasurer.

Justify your trip
Published byPaul Eschin Member Resourceson Wed, 08/14/2013 - 13:09

In partnership with Cloud Credential Council, TSANet’s 20th Anniversary Event will include technical training and certification for cloud technologies. If you are a support engineer, TAM or professional services consultant read more to justify your trip.

Published byPaul Eschin Member Resourceson Tue, 08/13/2013 - 16:14

Blog post by Greg Compton, Global Technical Support Manager, The Attachmate Group. With Chat becoming a preferred method of technical support communication, Attachmate wanted to extend this feature to our fellow TSANet members. Now active for Novell products, we’ve worked with TSANet to introduce “Click to Chat”

Published byPaul Eschin News & Eventson Tue, 08/06/2013 - 00:00

During 2002 the use of private groups expanded and helped grow membership. Some key milestones for 2002 are highlighted below:

Published byPaul Eschin News & Eventson Fri, 08/02/2013 - 08:47

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has announced two recent additions to the TSANet Board of Directors. Meg Heller at Oracle and Jo Paulla Baca at Citrix Systems have been elected to serve the remainder of the term held by their member company

Published byPaul Eschin News & Eventson Thu, 08/01/2013 - 09:19

We are excited to announce that Vaughn Stewart, Director and Cloud Computing Evangelist at NetApp, will be speaking at the TSANet 20th Anniversary event. This event will showcase best practices for the management of multi-vendor support and training