TSANet hosted a workshop from March 9th - 10th, 2016 at the HP Enterprise location in Ratingen, Germany. This was the third workshop TSANet held in Europe around relevant topics of “How to enable Customer Success with tomorrow’s Tech Support Technologies.”
For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.
TSANet will be conducting webinars March 15, 2016 through June 15, 2016. The webinars will cover the Member Web Spring Release, Case Exchange, Extending TSANet to your Channel with Custom Groups, and Introduction to TSANet.
TSANet is now sending personalized insights and actions reports that help members maximize the benefits of TSANet membership. These reports contain information on the member’s usage of TSANet and specific actions that can be taken to improve multi vendor support.