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Published byBrittanyin News & Eventson Sat, 08/01/2015 - 12:16

The world's leading multi vendor collaborative support network is now available for service providers, distributors, system integrators and value added resellers.

Published byBrittanyin News & Eventson Mon, 01/16/2017 - 10:09

A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.

Published byBrittanyin News & Eventson Mon, 01/09/2017 - 12:28

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Quicklink. TSANet interviewed Matthew Gustar, Support Manager at Quicklink.

Published byBrittanyin News & Eventson Tue, 01/03/2017 - 12:18

TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.

Published byBrittanyin News & Eventson Fri, 12/30/2016 - 07:43

Red Hat will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 28, 2017. Join Actian, EMC, Cisco, Citrix, Hewlett-Packard, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin News & Eventson Wed, 11/30/2016 - 09:29

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is CA Technologies.

Published byBrittanyin News & Eventson Tue, 11/08/2016 - 08:40

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Jabra GN Netcom.

Published byBrittanyin News & Eventson Wed, 11/02/2016 - 08:46

Hewlett Packard Enterprise hosted the TSANet Strategy Day on Oct 4, 2016 in the Bay Area. The strategy day provided members an opportunity to discuss the current state of TSANet and define the long term strategy.

Published byBrittanyin News & Eventson Tue, 10/25/2016 - 09:16

There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.

Published byBrittanyin News & Eventson Mon, 10/10/2016 - 12:12

TSANet offers Basic and Premium members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is SVA System Vertrieb Alexander GmbH.

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