WELCOME TO THE TSANET SIGN-UP PAGE

This area is for new members wishing to join TSANet (Technical Support Alliance Network)

The links and forms below ARE NOT to be used as a process for contacting another TSANet member to resolve MV support issues. If you wish to place a TSANet support call first check that your company is a TSANet member http://www.tsanet.org/members/ If your company is a member and you do not have a TSANet login/password please contact a TSANet representative TSANet staff or send an email to support@tsanet.org and we can direct you to an internal source for assistance.

Before proceeding we recommend you read the TSANet Membership Information which will assist you in understanding the TSANet membership relationship options available. If you have any queries please email membership@tsanet.org  or contact TSANet staff in your region. In addition we can arrange a 30 minute website/database demonstration via conference call, discuss your requirements and walk you through the joining process.

JOINING TSANet TO PARTICIPATE IN A PARTNER PROGRAM

TSANet member companies utilize our legal framework and infrastructure to manage their partner programs and support alliances.

If you are joining a specific Partner Program as a Limited TSANet Member, the hosting member will provide you a URL link for that program. Please proceed to that link for the automated online joining and payment process.

If you have been referred to TSANet by a member company, they may or may not have requested you join a specific relationship or program.  Confidentiality agreements prohibit TSANet from disclosing the TSANet member or associated relationship(s) therefore before proceeding please read the following hints below or send an email to membership@tsanet.org we can quickly direct you to the correct joining process.

JOINING TSANet TO PARTICIPATE IN A CUSTOMIZED GROUP RELATIONSHIP(S)

Customized Groups can be Many-to-Many, One to Many or One-to-One. A customized group is "hosted" by a member company who established the details of the group and utilized the TSANet infrastructure to implement the relationship. If your company has been requested to join a Customized Group, please contact TSANet directly for implementation information.

JOINING TSANet TO PARTICIPATE IN THE STANDARD OPEN GROUP RELATIONSHIP(S)

Open Groups are Many-to-Many relationships meaning a member joins into an Open Group and establishes relationships with every one in the group. Each Open Group has qualifications and guidelines that each member is obligated to meet and must adhere to.

To join TSANet Open Groups first ensure your support organisation meets the criteria for participation;

Classic TSANet
Member must be a manufacturer and support those products
Best Effort Response/ No Global Requirements
Single Point of Escalation
Company defines Mutual Customer requirements

Mission Critical Customer (MCC)
Required 24/7/365 - Global Support
Required 24/7 - Escalation Path
Required Response Times
Customer is required to have 24/7 Support Contract

Membership to Classic TSANet includes MCC membership at no additional cost where a company meets the criteria of participation.

The joining process for TSANet Open Groups is a series of on-line "click-to-accept" forms. You can review and print the associated documents you will be accepting prior to completing the online forms. When you have completed and submitted your online joining forms you will be contacted by a member of staff. We will work closely with you on the final steps of implementation and billing process for your annual membership fee.

TO REVIEW AND PRINT THE JOINING DOCUMENTS PRIOR TO COMPLETING ONLINE, PLEASE CLICK HERE

CLICK HERE TO BEGIN THE ONLINE JOINING PROCESS