A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.
TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Quicklink. TSANet interviewed Matthew Gustar, Support Manager at Quicklink.
TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.