There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.
TSANet offers Basic and Premium members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is SVA System Vertrieb Alexander GmbH.