To date, over 50% of the companies have established projects in service and support innovations and are investing in new technologies to increase efficiency, customer satisfaction and loyalty. Support executives from major IT companies and members of the EMEA focus group will share their experiences with the implementation of new technologies in Tech Support.
TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Veeam. TSANet interviewed Ben Milligan, Director, Customer Technical Support at Veeam.