As we prepare for the new year, I wanted to take a few minutes to update you on our activities over the past several months. As before, we stay focused on membership growth, improving our tools and technology, and driving the TSANet brand and mission into the industry.
In 2012 we surveyed our members to better understand how they valued their TSANet membership. Surveys were sent to all open group members and detailed interviews were conducted with custom group members.
To eliminate the source of a problem, your company needs to know where it originates. To truly understand the origin, you need to truly understand how customers are using your products or services. Kind of like a dream within a dream, but as business professionals know, this is all too real.