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TSANet - The MultiVendor Support Community

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Multi Vendor Support Community

Your technology is connected. Are you?

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.

 

 

Work with Premium Members like These

Growth of SaaS Image Created by Cory Dillon Voyzey
Published byDennis Smeltzerin Industryon Mon, 12/03/2012 - 14:35

Software as a Service (SaaS) is on the rise and has increased over 17% since 2011 to over $14 billion according to information technology research and advisory company Gartner. More and more companies are utilizing remote software to cut costs and responsibilities within their organizations.

Custom Groups. Source: TSANet.org, Custom Groups page
Published byDennis Smeltzerin Member Resourceson Tue, 11/27/2012 - 14:11

TSANet recently conducted research into how member companies were using and benefitting from our Custom Groups. While the interviews were anonymous, we wanted to share the findings with other TSANet members to help everyone get the most from their TSANet memberships.

Magnifying Glass examining businessman's thoughts; Source, <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
Published byDennis Smeltzerin Industryon Mon, 11/19/2012 - 11:00

The evolution of technology is pushing technical support to levels and places never before expected. Interoperability issues are threatening IT teams everywhere. IaaS hosting, the cloud, even the instantaneous way we communicate, are changing the way technical support is being addressed. This means engineers need to take a more proactive approach to technical support. By actively searching out and diagnosing interoperability issues, technical support can eliminate costly calls.

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