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TSANet - The MultiVendor Support Community

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Multi Vendor Support Community

Your technology is connected. Are you?

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.

 

 

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Tech Support Utilizing Social Media, Source: Google image results for Social Media and Tech support
Published byDennis Smeltzerin Industryon Mon, 10/22/2012 - 14:53

Technical support often calls to mind splitting headaches and one hand sandwiching a phone against a sweaty face while the other runs through hair thinning with each delay. Keeping your users happy and your technical support engineers with a full head of hair is a top priority for any company. Most businesses view the social media approach to technical support as a way for users to vocalize frustrations, but it really offers so much more. To expose the rest of this technical support iceberg, we’ve compiled a list of 5 unconventional ways to leverage social media as a medium for technical support.

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Member Resourceson Wed, 10/17/2012 - 09:36

The breakout sessions have always been well attended at TSW shows. However, it seems this specific show there not only well attended but the audience is eager to share and capture information. The re-occurring theme I keep hearing is how traditional support strategies must be changed or have been changed to support Cloud technologies and Xaas.

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Member Resourceson Tue, 10/16/2012 - 10:22

Consumption based services are still the trend and discussion here at TSIA. Lots of talk about where and how service fits and perhaps guides the new model trending towards the non-classic methodology affecting everything from pricing, staffing and last but certainly not least, traditional revenue channels.

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