Consumption based services are still the trend and discussion here at TSIA. Lots of talk about where and how service fits and perhaps guides the new model trending towards the non-classic methodology affecting everything from pricing, staffing and last but certainly not least, traditional revenue channels.
TSANet’s quest to make it easy for businesses to provide multi vendor support with other companies has a new face. A new website and social media strategy was developed to help new and existing members get the most from TSANet.
Technology companies face a myriad of multi vendor technical support issues. From communication and entitlement problems to finger pointing, the list goes on and on. So how do you manage your customer relationships in order to please not only your CEO, but your customers?