The breakout sessions have always been well attended at TSW shows. However, it seems this specific show there not only well attended but the audience is eager to share and capture information. The re-occurring theme I keep hearing is how traditional support strategies must be changed or have been changed to support Cloud technologies and Xaas.
Consumption based services are still the trend and discussion here at TSIA. Lots of talk about where and how service fits and perhaps guides the new model trending towards the non-classic methodology affecting everything from pricing, staffing and last but certainly not least, traditional revenue channels.
TSANet’s quest to make it easy for businesses to provide multi vendor support with other companies has a new face. A new website and social media strategy was developed to help new and existing members get the most from TSANet.