Technology companies face a myriad of multi vendor technical support issues. From communication and entitlement problems to finger pointing, the list goes on and on. So how do you manage your customer relationships in order to please not only your CEO, but your customers?
There are lots of reasons why two companies, or a group of companies, might want to set up a relationship that facilitates a different level of collaboration than what they provide to all TSANet members. The possibilities are endless, but I thought I’d share a few of the most common reasons I’ve seen companies start custom groups.
In an ever-changing marketplace, cooperation between multiple vendors can be a splitting headache. Different companies have different processes and ways of working together. This disconnect causes difficulties in getting accurate in-bound multi vendor metrics from your CRM platform.