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TSANet Users

Published byBrittanyin Member Resourceson Wed, 10/23/2013 - 08:48

During the recent TSANet training event, two separate roundtable sessions covered the topic of custom groups. The goal of the roundtable sessions was to identify best practices, challenges and next steps. During the roundtable sessions the following topics were discussed

Published byBrittanyin News & Eventson Tue, 10/22/2013 - 09:09

So what is trending at the TSIA show? Yes, the classic revenue source of product-based support maintenance services are drying up. We’ve heard that before but, where it’s not unlike prior data points made about consumption based models transforming the traditional service models, there’s another trend I’ve not heard before.

Published byBrittanyin Partnerson Wed, 10/16/2013 - 08:41

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has partnered with Hubcase to pilot member-to-member collaboration between existing CRM systems. Hubcase provides a solution that allows different organizations one-click collaboration on support cases, while each organization still uses its own, existing case management system.

Published byBrittanyin News & Eventson Thu, 10/03/2013 - 08:35

TSANet will be showcased at the Technology Services World (TSW) 2013 Service Transformations Conference. TSW Service Transformations is a gathering of technology industry influencers and thought leaders discussing insights and information necessary to navigate new market conditions.

Published byBrittanyin News & Eventson Wed, 10/02/2013 - 11:09

IN THIS ISSUE: Message from TSANet Chairman, 20th Anniversary Event, Report and Photos, TSANet Staff Awards, Custom group offer, Chat, Case Exchange and Strategy Roadmap , Get Involved Now, Save the date Thursday 7 November Annual Member Meeting, New Members.

Published byBrittanyin News & Eventson Wed, 09/11/2013 - 14:15

Support leaders at Red Hat, HP, VMware, NetApp and Oracle presented during the main event of the 20th Anniversary; panel discussion followed. Cloud technical training and certification as well as best practices roundtable discussions with leaders from the stable of industry-leading TSANet member companies took place during Day 2 and 3.

Published byBrittanyin News & Eventson Fri, 08/16/2013 - 08:20

TSANet, has announced the election of executive officers for the period of July 2013 to July 2014. Ted Williams, at Red Hat, is TSANet’s new Chairperson. Jill Scolla, at EMC, is the new Vice Chairperson. Pamela Fowler, at Actian Corporation, is the new Secretary. Jason Veit, at Symantec, is the new Treasurer.