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TSANet Users


Published byBrittanyin News & Eventson Tue, 01/03/2017 - 12:18

TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.

Published byBrittanyin News & Eventson Fri, 12/30/2016 - 07:43

Red Hat will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 28, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin Webinaron Thu, 12/15/2016 - 11:45

The TSANet Annual Member meeting was held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision.

Published byBrittanyin Webinaron Fri, 12/02/2016 - 08:21

TSANet will be conducting webinars on January 25, 2017 – March 22, 2017. The webinars will cover the following: TSANet Administration and Management, Case Exhange and Introduction to TSANet.

Published byBrittanyin Member Spotlighton Wed, 11/30/2016 - 09:29

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is CA Technologies.

Published byBrittanyin Member Resourceson Thu, 11/17/2016 - 10:47

Both new and existing TSANet members can increase the usage of TSANet by following 3 easy steps.

Published byBrittanyin Member Spotlighton Tue, 11/08/2016 - 08:40

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Jabra GN Netcom.

Published byBrittanyin News & Eventson Wed, 11/02/2016 - 08:46

Hewlett Packard Enterprise hosted the TSANet Strategy Day on Oct 4, 2016 in the Bay Area. The strategy day provided members an opportunity to discuss the current state of TSANet and define the long term strategy.

Published byBrittanyin News & Eventson Tue, 10/25/2016 - 09:16

There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.

Published byBrittanyin Member Resourceson Thu, 10/13/2016 - 09:50

TSANet conducted a webinar on the 2016 Fall Release of the Member Web. If you missed the webinar, we have provided the recording and slides!

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