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Published byBrittanyin News & Eventson Tue, 04/26/2016 - 10:53

Board of Director position filled by Richard Long, Director of Technical Support at Actian Corporation.

Published byBrittanyin Webinaron Wed, 04/20/2016 - 11:52

If you missed the TSANet Case Exchange Webinar, we have provided the recording and slides below!

Published byBrittanyin Member Resourceson Thu, 04/14/2016 - 12:14

The Spring 2016 Release of the TSANet Member Web is now live. The new features and functionality are listed below.

Published byBrittanyin News & Eventson Mon, 04/11/2016 - 11:47

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Mirantis.

Published byBrittanyin News & Eventson Mon, 04/04/2016 - 13:04

TSANet hosted a workshop from March 9th - 10th, 2016 at the HP Enterprise location in Ratingen, Germany. This was the third workshop TSANet held in Europe around relevant topics of “How to enable Customer Success with tomorrow’s Tech Support Technologies.”

Published byBrittanyin News & Eventson Tue, 03/29/2016 - 10:40

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Datalink.

Published byBrittanyin Webinaron Wed, 03/16/2016 - 07:39

TSANet conducted a webinar on the TSANet Member Web Spring Release. We have provided the webinar recording and slides below.

Published byBrittanyin News & Eventson Wed, 03/09/2016 - 09:49

 

 

Published byBrittanyin Industryon Tue, 03/01/2016 - 11:26

For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.

Published byBrittanyin Webinaron Thu, 02/18/2016 - 13:15

TSANet will be conducting webinars March 15, 2016 through June 15, 2016. The webinars will cover the Member Web Spring Release, Case Exchange, Extending TSANet to your Channel with Custom Groups, and Introduction to TSANet.

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