HPE hosted the TSANet regional meeting, which brought together 15 participants from AWS, Broadcom, IBM, NetApp, Dell, Red Hat, HPE, Lenovo, Nutanix, VMware, Hitachi, and Commvault to discuss the most pressing topics.
Topics discussed:
- TSANet 2026 Strategy update
- Update and Demo of TSANet Connect 2.0
- AI in Support Examples (Process, People, and Tools)
- Collaboration and Escalation Process Best Practices
Paul attended in person and provided an update and demo of TSANet Connect 2.0 and shared the latest status of the 2026 Strategy plans. Members shared their experiences with AI in support and best practices with internal collaborations and customer escalations.
Australia Focus Group Team Picture
Next meeting will be April 2025. The team plans to meet face-to-face in April 2025, with a date and host to be defined.
Note the Australia Focus group includes the Philippines, Singapore, and Malaysia. Contact Paul Esch to join this group.