Best Support Websites – Nov 19

Each year ASP judges score support websites in 22 areas, and we award the best sites. One of the five judges assigned to each of these sites will present their website and explain why they won an award at our virtual conference. This is a rare chance to see websites that are truly great. Most are only available to users of that company’s products.  The websites being presented on Nov.19th are:

• 9:00      Welcome and Agenda Review – Al Hahn, Jeff Greer
• 9:10       SAP–Nicole Dery, Oguzhan Genis; Judge Albert Myles
• 10:05    Automation Anywhere- Sahan Parameswarappa;    Judge Arnfinn Austefjord
• 11:00    Dell- Kathy Berke, Kevin Adams; Judge Jeff Greer,
• 11:55     Break
• 12:30    NetApp-Laura Cunningham, Judge  Nitin Shingne
• 1:25      Red Hat-Dawn Ally; Judge Aoyon Chowdury,
• 2:20     Siemens Digital Industry Software-Bevin Leder; Judge Françoise Tourniaire ,
• 3:15      Review of the day – Al Hahn, Jeff Greer
• 3:30     End of first day

(All times are U.S. Pacific)

To register for this day, please go here.

AI Use in Support – Nov. 20

ASP has been researching AI use in Support and have seen recent major changes in development time going from months and years to a few months. This may be the most significant advance in support in our lifetimes. The agenda is below.

• 900        Agenda Review – Al Hahn
• 9:10       ASP Member’s Advisory Board (MAB) Discussion on Ai Use in Support – Paul Lyons, MAB Chair, Red Hat; Jerry Stalick, Delinea; Nitin Mehra, Nutanix; James Ayscue, NetApp; David Cabral, Mathworks
• 10:05    NetApp- Ryan Mathews, Sr. Director of Digital Support Experience
• 11:00     Red Hat-Mandy Elliot, Chief of Staff & Director, AI & Data, Experience Engineering
• 11:55      Break
• 12:30    Coveo-Interview of Patrick Martin EVP of Customer Experience by Françoise Tourniaire. FT Works
• 1:25       Oracle-Sameer Patkar, VP Global Customer Support
• 2:20      Automation Anywhere-Sahana Parameswarappa Sr. Mgr, Self-Service
• 3:15       Dell-Aditya Kulkarni, Sr. Director Data Science & Analytics
• 4:10       Review of the day         Al Hahn, Jeff Greer
• 4:25       End of Day two

(All times are U.S. Pacific)

To register for this day, please go here.

View 2023 recordings

ASP support website judges presented tours of last year’s award-winning websites during our virtual conference on Nov. 15 & 16, 2023. The tours were recorded and now can be viewed. These sites were each scored by five independent judges and had the highest scores we have ever seen. Go here to view sites from the following companies.