Member Resources

TSANet Connect – December 2024 Release

The following enhancements are part of the December release for TSANet Connect 2.0. Go to connect.tsanet.org to find your Company and bookmark the new landing page.

New Updates:  WebApp

  1. Added new Logo API (logo.dev)
  2. Fixed issues found with accessibility testing using https://wave.webaim.org (Contrast, labels)
  3. Modifications to the case detail page based on user feedback: All action buttons on top, Expandable fields for description and response note
  4. Enhancements to Partner sign-up process for Alliance Partner Programs: Company Website required, Enforce sign-up to include support manager, Auto-set the company note to include the business manager
  5. Fixed issue with the add note button not working on some emails
  6. Updated SSO Certs (SAML 2.0)
  7. Fixed issue with first use “update profile” pop-up after first use with SSO just in time user provisioning
  8. Allow multiple responses for information requests – to align with API functionality.
  9. Implemented auto-close for cases not active for 30 days
  10. Fixed issue where notes were not removed after 30 days
  11. Changes to the cases section of the homepage based on member feedback: Modified fields to show type and priority, Added a filter (Inbound Action Needed)
  12. Allow case close from the WebApp
  13. Updated Security headers to improve security

New Updates:  Salesforce Package (1.0.19)

  1. Moved from unlocked to managed package
  2. Added actions and flows to allow for custom UI
  3. Fixed issue with outbound notes not adding to case feed
  4. Fixed issue with case approval from Salesforce
  5. Implemented information requested and rejection response types
  6. Fixed an issue where a new note was not displaying the user who created
  7. Updated case feed to include case update messages such as SLA missed, engineer change etc.
  8. Fixed issue with missing escalation instructions
  9. Implemented a method to refresh all cases
  10. Fixed issue with closing LWC new case action
  11. Improved test coverage to allow for deployment to production
  12. Added Internal Notes functionality (Add a note to other Members process forms)
  13. Added support for TAGs to be used within search (TAGs are added to process forms)
  14. Moved from Beta to General Availability
  15. Fixed issue with closure of LCW when triggered by action
  16. Moved to custom object to support TSANet Credential password masking and other features

GitHub link:  Shows latest version, Install guide, and access to view source code

https://github.com/tsanetgit/SFDC

New Updates:  Microsoft Power App

  1. A new Microsoft Power App was created for Microsoft Dynamics integrations, as well as an MS Teams App.
  2. Beta is now available for member feedback. Contact membership@tsanet.org if you would like to be included in this Beta.

GitHub link:  Shows latest version, Install guide, and access to view source code

https://github.com/tsanetgit/MS_Power_App

New Updates:  API

This release includes several new and updated endpoints that improve functionality and integration options.  More information on the TSANet Connect API, including Swagger docs and Postman collection, can be found at the link below:

https://www.tsanet.org/api-integrations

Updates and fixes:

  1. Custom endpoint for Cisco (Push – Push integration)
  2. Improved create notes endpoint to support Cisco integration
  3. Add Integration functionality and refactor integrations as post-processors
  4. Add GetCaseUpdatesSince, GetCasesCreatedAfter and GetNotesCreatedAfter
  5. Performance improvements, entity simplifications, and refactoring
  6. Fixed issue where inactive relationships were being returned
  7. Add health endpoints
  8. Update case priority message
  9. Add case creator name field
  10. Search now includes process form TAGs
  11. Internal Notes support for Process Form
  12. Add endpoints for case rejection, information requests, and responses
  13. Add better error handling and fix lazy initialization error
  14. Update note query to also accept caseIdOrToken and OpenAPI config
  15. Add the ability to provide information about the note submitter
  16. Align expectations for case response behavior and update case number when approval is updated
  17. Add threshold to Levenshtein distance calculation to avoid false positive matches
  18. Improve logging, add the ability to close case
  19. Allow for multiple info requests & responses
  20. Update endpoints for creating collaboration requests. Align language with that of the domain experts.
  21. Disable integration scanning and only add integrations when case or note is created from this instance
  22. Implement locking to prevent duplicate integration attempts
  23. Add new post note endpoint that returns just the created note.
  24. Fixed issue where tier selections were throwing an exception and updated documentation
  25. Fixed directionality of note integrations and adapt integration handling to account for that
  26. Fix integration ordering issue and case closure email bug
  27. Fixed case closure email bug