As a Not-For-Profit industry organization, TSANet was created by members to improve collaboration between technology companies on behalf of their shared customers. Over the past 25 years TSANet has provided the following benefits to members.
- A better customer experience for Multi Vendor issues
- Efficiently creating and maintaining Partner relationships
- Reduce the risks associated with Multi Vendor support
Working Multi Vendor support issues without TSANet exposes your organization to the following risks.
Risk to Customer Experience
Customer expectations have increased, and your company is now expected to provide a solution that works well in the customers IT environment. Multi Vendor issues are the most complex problems your support team will encounter and finger pointing the customer during these critical cases has a high impact on customer loyalty.
The TSANet legal structure contains a code of conduct that is designed to provide the best customer experience during a collaboration and the TSANet operational framework makes it easy for your engineers to use.
Without TSANet your engineers must make the customer responsible for coordinating the resolution of the problem.
Risk to Sales
Your largest customers are getting professional advice from research and advisory firms. This input is guiding IT purchasing decisions and requirements for Multi Vendor support of products and solutions are common. An example is below:
“Providing IaaS is a complex initiative that includes integrating many different pieces of IT hardware and software. Furthermore, IT organizations marry internal hardware and software components with various cloud services. When problems arise, it is challenging for providers or IT organizations to gather the various companies together to solve complex issues.”
Working with other vendors within the TSANet framework gives your customers confidence that any multi vendor issues will be resolved .
Legal Exposure
It’s inevitable that one company will need to collaborate with another company on behalf of a common customer. Where it seems a quick and logical path to quickly get technical minds working to isolate and/or resolve an issue, what information and how that information is shared becomes a concern. With Data Protection issues at the forefront, companies need a path of collaboration that ensures some industry standards, best practices and general confidentiality standards are being followed.
As an industry organization, TSANet created an International Code of Conduct to provide members the assurance that all members are collaborating off a common legal platform. The Code on Conduct contains verbiage not only on member behavior but also contains confidentiality statements on what and how confidential information should be handled. TSANet extends this legal platform allowing members that ability to create and host their own relationships choosing not only the elements of the relationship but also who participates. However, all relationships refer back to the Code of Conduct allowing a single legal platform for collaboration.