Today’s global health crisis is changing the way our Members deliver support. Clients and tech support teams are being challenged to adopt to a remote world for an extended period. We want to ensure that tech support organizations are prepared to keep their clients’ businesses running as smooth as possible.

Paul Esch from TSANet met online with IBM, NetApp, Dell, Red Hat, HPE, Nutanix, VMware, Hitachi and Commvault to discuss the most pressing topics of the current situation.

May 3^rd:  Australia Focus Group Meeting Agenda

The following meeting topics were discussed:

1. TSANet 2022 project updates
2. Team Discussion – Best practices for internal collaboration.   Think about how your internal collaboration with Sales, engineering and others happens at your company and what best practices you would like to share with the group.
3. Managing remote teams – Best practices for managing remote teams.   Dusting the past 2 years we all have had a lot of experience with this.  Think about what best practices you would like to share with the group.

Please contact Paul Esch paul@tsanet.org if you are interested in the Australia Focus Group.

Note:  We are also including TSANet contacts from other countries in Asia (Singapore, Malaysia)

Get Involved

TSANet has Focus groups in North America, Europe, Australia, India and Japan that provide an opportunity to learn, network with other Members and provide feedback on the TSANet strategy and future direction.   As a member-driven organization, we encourage all members to be involved in the strategy and provide feedback.   If you would like to be part of a regional focus group, please contact us.