Rainer Zielonka, from TSANet, met online with Cisco, VMware, Red Hat, Arcserve, Citrix, NetApp and Nutanix to discuss the most pressing topics of the current situation.

The technical support teams are facing whole new challenges and expectations of today’s connected customers. Many organizations have traditionally focused on the installation and maintenance of their assets.  However companies are now looking at technical support as a way to deliver outstanding customer experience that strengthens the customer relationship.

Agenda:

• Introduction New membership model
• Feedback EMEA Meeting
• Best Practices

– Strategies being used to provide a connected customer experience ( CCX )

– Challenges being faced with – People , Process and Tooling to deliver the CCX

– How are we leveraging Cross functional liaison with support teams to deliver CCX

The feedback from the participants was very positive. All participants were impressed by the actuality of the topics, the knowledge and openness of the speakers and the inspiring discussions during the workshop.

The next meeting will be in Q1/2023

If you are interested in participating, please contact Rainer Zielonka at rainer@tsanet.org