Integrate Your Systems
The new TSANet Connect 2.0 system provides an integration framework that is used to integrate into Members systems.
Connect Your Ticketing System
Members can integrate TSANet Connect to their existing ticketing systems. Integration enables automated inbound ticket creation and users to make new outbound requests.
Connect Your Collaboration Systems
Slack, Microsoft Teams and WebEx Teams provide advanced features needed to work on complex problems. TSANet Connect can integrate with these tools enabling quick access for Members to collaborate on issues.
“Connected CRM systems are the future for multi vendor collaboration. The ability for your support engineers to collaborate with other vendors within your existing CRM system increases usage and customer satisfaction. If you haven’t already, I encourage you to make participation in Case Exchange a priority for your support team.”
Ted Williams, Red Hat