Al Hahn, Executive Director of The Association of Support Professionals (www.asponline.com) hosted a discussion panel that included recent winners of the ASP Best Support Website competition. Panel Participants:
- Red Hat (Top Website Winner): Scott Froehlich
- NetApp (Top Website Winner): Ryan Mathews
- Nutanix (Top Website Winner): Deepak Chawla
- FT Works (Top Website Judge): Françoise Tourniaire
Watch the Discussion Panel Video
The panel discussed several topics including:
- Importance of self service and what customers expect
- Digital transformation and the role of the support website
- What makes a “good” support website
- What makes a “great” support website
Enter your Support Website for 2021
For the past 22 years, ASP has held a competition for support websites. Every entry is judged by five independent judges, who have been vetted for relevant experience and no conflict-of-interest. Each entry receives a confidential report detailing average scores for their site in each of the 22 areas that are judged. This is a great opportunity benchmark your support site against the best and gain valuable feedback on what to improve. Submit your site at the link below: