Today’s global health crisis is changing the way our Members deliver support. Clients and tech support teams are being challenged to adopt to a remote world for an extended period of time. We want to ensure that tech support organizations are prepared to keep their clients’ businesses running as smooth as possible.
Paul Esch from TSANet met online with IBM, NetApp, Dell, Red Hat, HPE, Nutanix, VMware, Hitachi and Commvault to discuss the most pressing topics of the current situation.
Feb 1st: Australia Focus Group Meeting Agenda
The following meeting topics were discussed:
- TSANet Strategy and 2022 Plans – The latest TSANet Strategy and 2022 plans wer communicated
- Support topics – The team talked about a few other topics such as managing remote teams, internal collaboration methods and how support load by customer is measured
- Next meeting: The team agreed on the next meeting for May 3rd and agreed to also invite members from Singapore and Malaysia. Will include a further discussion on managing remote teams and internal escalation and collaboration best practices.
Please contact Paul Esch paul@tsanet.org if you are interested in the Australia Focus Group.
Note: We are also including TSANet contacts from other countries in Asia (Singapore, Malaysia)
Get Involved
TSANet has Focus groups in North America, Europe, Australia, India and Japan that provide an opportunity to learn, network with other Members and provide feedback on the TSANet strategy and future direction. As a member-driven organization, we encourage all members to be involved in the strategy and provide feedback. If you would like to be part of a regional focus group, please contact us.