Today’s global health crisis is changing the way our Members deliver support. Clients and tech support teams are being challenged to adopt to a remote world for an extended period of time. We want to ensure that tech support organizations are prepared to keep their clients’ businesses running as smooth as possible.

Instead of hosting an on-site Australia focus group meeting, TSANet decided to move to an online meeting.   Paul Esch from TSANet met online with IBM, NetApp, Dell, RedHat, HPE, Nutanix, VMware, Hitachi and Commvault to discuss the most pressing topics of the current situation.

Topics discussed:

• TSANet Connect update and review of recent analysis of VMware usage
• Best practices for managing teams during COVid-19

As Australia starts to return to the office the team talked about how to manage that transition and some of the challenges and potential solutions.  Some best practices were shared about working with remote teams during the past several months.

If you are interested in joining the Australia Focus Group, please contact Paul Esch at paul@tsanet.org