The event focused on how artificial intelligence is reshaping technical support by enhancing efficiency, accuracy, and customer satisfaction. AI is playing a key role in automating routine tasks and enabling support teams to better serve customers.

Rainer Zielonka, representing TSANet, met with industry leaders from companies including IBM, Red Hat, UiPath, Microsoft, Nutanix, F5 Networks CommScope, Broadcom and Cisco to discuss the future impact of AI on technical support.

Topics covered during the meeting included

• Executive Keynotes by Red Hat’s Marco Bill and IBM’s Katija Rak emphasized the role of AI and collaboration in resolving multi-vendor support challenges.
• TSANet Updates from Paul Esch included progress on TSANet Connect 2, upcoming features, and a call to action for members to engage more deeply.
• AI in Support sessions from Red Hat, IBM, and UiPath showcased real-world AI applications, including conversational assistants, predictive analytics, and AIOps.
• Escalation Management insights from Red Hat and UiPath highlighted structured processes, tools, and AI-driven efficiency.
• Collaboration Success Stories shared by Nutanix and IBM illustrated how TSANet fosters cross-company problem-solving.

Thank You & Next Steps:

Special thanks to Red Hat for hosting and to all speakers and attendees. Nutanix will host the next session in late fall 2025. Watch for the event blog at www.tsanet.org, and for those interested in planning future events, contact rainer@tsanet.org .

We appreciate your continued support and wish you a wonderful summer!

Warm regards,
Rainer and Akash