TSANetYour Technology is Connected. Are you?


To date, over 50% of the companies have established projects in service and support innovations and are investing in new technologies to increase efficiency, customer satisfaction and loyalty. Support executives from major IT companies and members of the EMEA focus group will share their experiences with the implementation of new technologies in Tech Support.




To this end, we will be hosting an exclusive TSANet WORKSHOP that will take place from November 22 through 23, 2016 at the hosting company Kodak Professional Services in Zaventem (near Brussels Airport), Belgium.

This hands-on workshop will demonstrate:

  • how Software AG global support survives the challenges on their path
  • how Collaboration and Teamwork in Tech Support is promoted at Red Hat
  • the Implementation of Mobile Support at Kodak
  • why HPE changed their traditional tech support KPI’s

To register for this extraordinary event, contact Rainer Zielonka, Chairman of the EMEA Focus Group, by September 20, 2016 at: rainer@tsanet.org

Participation is possible by invitation only. Register now, seats are limited!

We are looking forward to seeing you at the event and presenting you the latest state-of-the-art developments and trends.