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ITIL
Published byPaul Eschin Industryon Thu, 01/31/2013 - 13:21

As support evolves, organizations look to implement standards and best practices in the escalations process. Leveraging the IT industry ITIL service management framework provides some ideas.

Published byPaul Eschin Member Resourceson Tue, 01/22/2013 - 20:48

This eBook is designed to assist members in understanding the method for creation of Custom Groups. This eBook covers details regarding the process for creation, options and implementation of a Custom Group relationship.

TSANet at TSE
Published byPaul Eschin Member Resourceson Thu, 01/10/2013 - 05:27

TSANet celebrates 20 years of business in 2013. As part of a series of anniversary events we are sponsors of TSE Europe. As sponsors we are able to offer the standard TSIA member rate for attendance, available for TSANet members who are not TSIA members.

newsletter
Published byPaul Eschin News & Eventson Wed, 01/02/2013 - 12:39

As we prepare for the new year, I wanted to take a few minutes to update you on our activities over the past several months. As before, we stay focused on membership growth, improving our tools and technology, and driving the TSANet brand and mission into the industry.