In an effort to improve customer satisfaction and reduce costs companies have turned to remote support solutions to support customers and products. These solutions have matured and the latest trends shows that companies continue to invest in th
It is hard to find anyone who would argue against the statement “Your staff is your most valuable asset”. In order to support this statement support organizations must have a structured approach to developing their engineers.
TSANet recently put in place an EMEA focus group consisting of senior technical support managers from some of the top technology companies in Europe, chaired by Rainer Zielonka, Senior Technical Consultant from TSANet.