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member meeting
Published byPaul Eschin Webinaron Wed, 09/25/2013 - 19:08

**Updated with slides and recording** Each year we hold an annual member webinar meeting. This year the meeting will be on Thursday, November 7, 2013. The meeting will be held twice, giving members the opportunity to join us wherever they are located.

Published byPaul Eschin Industryon Tue, 09/24/2013 - 14:39

TSANet would like to thank the session speakers for making the event a success! Feedback from members was very positive and reflected the quality of information each session provided.

Strategy
Published byPaul Eschin Member Resourceson Wed, 09/18/2013 - 19:24

Last week we communicated the new TSANet strategy at our 20 year anniversary event. The strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments.

Published byBrittanyin News & Eventson Wed, 09/11/2013 - 14:15

Support leaders at Red Hat, HP, VMware, NetApp and Oracle presented during the main event of the 20th Anniversary; panel discussion followed. Cloud technical training and certification as well as best practices roundtable discussions with leaders from the stable of industry-leading TSANet member companies took place during Day 2 and 3.

Published byPaul Eschin News & Eventson Mon, 09/09/2013 - 09:05

We are excited to announce that Greg Oxton, Executive Director of of the Consortium for Service Innovation, will be speaking at the TSANet 20th Anniversary event. What do we mean by “service excellence”? We have defined service excellence as - maximizing customer-realized value - a simple definition with profound implications. We will explore the implications of shifting support’s focus from transactions (cases) to customer-realized value.

Published byPaul Eschin Member Resourceson Mon, 09/09/2013 - 05:47

TSANet, the world’s largest multi vendor technical support organization, has teamed up with Salesforce.com to launch its first application. The app allows members to utilize TSANet services and view all TSANet Directory features without leaving the Salesforce platform. The Salesforce App was designed as a request from members. TSANet is currently developing CRM to CRM connectors and looking at additional apps for various member platforms.

Published byPaul Eschin News & Eventson Thu, 09/05/2013 - 06:27

The TSANet 20th Anniversary, which takes place on Sept. 10-12, 2013 in Campbell, CA, is right around the corner! If you are located in the Bay area we have a special discount just for you.