TSANetYour Technology is Connected. Are you?

Published byBrittanyin Member Resourceson Wed, 10/23/2013 - 08:48

During the recent TSANet training event, two separate roundtable sessions covered the topic of custom groups. The goal of the roundtable sessions was to identify best practices, challenges and next steps. During the roundtable sessions the following topics were discussed

Published byBrittanyin News & Eventson Tue, 10/22/2013 - 09:09

So what is trending at the TSIA show? Yes, the classic revenue source of product-based support maintenance services are drying up. We’ve heard that before but, where it’s not unlike prior data points made about consumption based models transforming the traditional service models, there’s another trend I’ve not heard before.

Published byBrittanyin Partnerson Wed, 10/16/2013 - 08:41

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has partnered with Hubcase to pilot member-to-member collaboration between existing CRM systems. Hubcase provides a solution that allows different organizations one-click collaboration on support cases, while each organization still uses its own, existing case management system.

best practices
Published byPaul Eschin Member Resourceson Fri, 10/11/2013 - 15:30

During the recent TSANet training event, two separate roundtable sessions covered the topic of escalation. The goal of the roundtable sessions was to identify best practices and identify areas to improve the multi vendor escalation process.

Published byBrittanyin News & Eventson Thu, 10/03/2013 - 08:35

TSANet will be showcased at the Technology Services World (TSW) 2013 Service Transformations Conference. TSW Service Transformations is a gathering of technology industry influencers and thought leaders discussing insights and information necessary to navigate new market conditions.

Published byBrittanyin News & Eventson Wed, 10/02/2013 - 11:09

IN THIS ISSUE: Message from TSANet Chairman, 20th Anniversary Event, Report and Photos, TSANet Staff Awards, Custom group offer, Chat, Case Exchange and Strategy Roadmap , Get Involved Now, Save the date Thursday 7 November Annual Member Meeting, New Members.