TSANetYour Technology is Connected. Are you?

Published byBrittanyin Member Spotlighton Tue, 03/29/2016 - 10:40

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Datalink.

Published byBrittanyin Webinaron Wed, 03/16/2016 - 07:39

TSANet conducted a webinar on the TSANet Member Web Spring Release. We have provided the webinar recording and slides below.

Published byBrittanyin News & Eventson Wed, 03/09/2016 - 09:49

 

 

Published byBrittanyin Industryon Tue, 03/01/2016 - 11:26

For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.