TSANetYour Technology is Connected. Are you?

  • Published byBrittanyin News & Eventson Tue, 05/30/2017 - 10:36

    As a member-driven organization, TSANet requests its members feedback on various topics that effect the organization. Strategy days take place three times per year and are aligned with TSANet Board of Directors meetings. Actian kindly hosted this event in Austin, TX. The meeting included a strategy day that was open to non-board TSANet members. Actian, Dell EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.

  • Published byBrittanyin News & Eventson Tue, 05/23/2017 - 09:54

    TSANet hosted a workshop from April 26-27, 2017 at the Fujitsu facility in Munich, Germany. This was the fifth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of Solution Support”. This interactive seminar, facilitated by Rainer Zielonka (TSANet), discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies the need for excellent customer journey, appropriate communication, convenience and customer outcomes. The participants shared key strategies, the use of new technologies as IoT, AI, AR, ML which are playing a key role in improving supplier`s agility and responsiveness and the requirement of a comprehensive approach on solution level to solve issues of higher complexity.

  • Published byBrittanyin Member Spotlighton Wed, 05/10/2017 - 09:17

    TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Scale Computing.

  • Published byBrittanyin Member Spotlighton Thu, 05/04/2017 - 09:42

    Custom Groups are an ideal solution to power greater collaboration between a select group of TSANet member companies or between you and your technology or channel partners. TSANet is now offering members the opportunity to showcase their Custom Groups. The next member to be showcased in the Custom Group Spotlight is Dell EMC.

  • Published byBrittanyin Webinaron Fri, 04/28/2017 - 11:42

    If you missed the 2017 Member Web Spring Release webinar, we have provided the webinar recording and slides!

  • Published byBrittanyin News & Eventson Mon, 04/17/2017 - 08:41

    TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has elected Jim Rubish, Director of Enterprise Systems Technical Support in the IBM Systems Business Unit, as its new TSANet Treasurer. The officers, elected by the 11-member TSANet Board of Directors, serve one-year terms.

  • Published byBrittanyin Member Spotlighton Mon, 04/10/2017 - 10:29

    TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is NetMotion Software.

  • Published byBrittanyin Webinaron Fri, 04/07/2017 - 08:42

    TSANet will be conducting webinars on April 26, 2017 – June 21, 2017. The webinars will cover the following: Member Web Spring Release, Introduction to TSANet, and Three Tips for Improving TSANet Usage.

  • Published byBrittanyin News & Eventson Tue, 04/04/2017 - 09:39

    TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has elected Doug Jones, Senior Manager of Solutions and Tools Readiness at NetApp, as the new TSANet Vice Chairperson. The officers, elected by the 11 member TSANet Board of Directors, serve one-year terms.

  • Published byBrittanyin News & Eventson Mon, 03/27/2017 - 08:16

    Actian will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on May 23rd, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

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