TSANetYour Technology is Connected. Are you?

  • Joining Society, Sourced from: <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
    Published byDennis Smeltzerin Industryon Fri, 11/02/2012 - 10:07

    Telecommunications companies today provide services and support that reach untold numbers of individuals all over the world. But the services and products they provide rarely function alone. These products interact with a multitude of different devices and services from other companies. More and more companies and industries are finding themselves in a complex technology ecosystem. This complex ecosystem often proves problematic for a company’s technical support team and its customers.

  • TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
    Published byDennis Smeltzerin Industryon Mon, 10/29/2012 - 09:26

    While nearly all the information at TSW 2012 was useful, several trends stood out as the dominant factors facing technology-industry tech support today. Cloud, big data and global services led the discussions as everyone tried to figure out how these heavyweight factors applied to their business.

  • Tech Support Utilizing Social Media, Source: Google image results for Social Media and Tech support
    Published byDennis Smeltzerin Industryon Mon, 10/22/2012 - 14:53

    Technical support often calls to mind splitting headaches and one hand sandwiching a phone against a sweaty face while the other runs through hair thinning with each delay. Keeping your users happy and your technical support engineers with a full head of hair is a top priority for any company. Most businesses view the social media approach to technical support as a way for users to vocalize frustrations, but it really offers so much more. To expose the rest of this technical support iceberg, we’ve compiled a list of 5 unconventional ways to leverage social media as a medium for technical support.

  • TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
    Published byDennis Smeltzerin Member Resourceson Wed, 10/17/2012 - 09:36

    The breakout sessions have always been well attended at TSW shows. However, it seems this specific show there not only well attended but the audience is eager to share and capture information. The re-occurring theme I keep hearing is how traditional support strategies must be changed or have been changed to support Cloud technologies and Xaas.

  • TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
    Published byDennis Smeltzerin Member Resourceson Tue, 10/16/2012 - 10:22

    Consumption based services are still the trend and discussion here at TSIA. Lots of talk about where and how service fits and perhaps guides the new model trending towards the non-classic methodology affecting everything from pricing, staffing and last but certainly not least, traditional revenue channels.

  • TSANet Webpage, source: www.TSANet.org
    Published byDennis Smeltzerin News & Eventson Fri, 10/12/2012 - 13:19

    TSANet’s quest to make it easy for businesses to provide multi vendor support with other companies has a new face. A new website and social media strategy was developed to help new and existing members get the most from TSANet.

  • Teamwork graphic, sourced from: http://global.wonderware.com/SiteCollectionImages/Support/Tech%20Support%20Ecosystem_Main.png
    Published byDennis Smeltzerin Industryon Mon, 10/08/2012 - 11:54

    Technology companies face a myriad of multi vendor technical support issues. From communication and entitlement problems to finger pointing, the list goes on and on. So how do you manage your customer relationships in order to please not only your CEO, but your customers?

  • Image of TSANet Custom Group
    Published byDennis Smeltzerin Member Resourceson Tue, 09/25/2012 - 13:03

    There are lots of reasons why two companies, or a group of companies, might want to set up a relationship that facilitates a different level of collaboration than what they provide to all TSANet members. The possibilities are endless, but I thought I’d share a few of the most common reasons I’ve seen companies start custom groups.

  • Image sourced from http://www.freedigitalphotos.net
    Published byDennis Smeltzerin Industryon Tue, 09/25/2012 - 12:37

    In an ever-changing marketplace, cooperation between multiple vendors can be a splitting headache. Different companies have different processes and ways of working together. This disconnect causes difficulties in getting accurate in-bound multi vendor metrics from your CRM platform.

  • Image of TSANet logo and TSW logo
    Published byDennis Smeltzerin News & Eventson Fri, 09/21/2012 - 12:08

    TSIA’s Technology Services World (TSW) 2012 Service Transformations Conference is a gathering of technology industry influencers and thought leaders discussing insights and information necessary to navigate new market conditions.