TSANetYour Technology is Connected. Are you?

  • newsletter
    Published byPaul Eschin News & Eventson Wed, 01/02/2013 - 12:39

    As we prepare for the new year, I wanted to take a few minutes to update you on our activities over the past several months. As before, we stay focused on membership growth, improving our tools and technology, and driving the TSANet brand and mission into the industry.

  • Member survey results
    Published byPaul Eschin Member Resourceson Mon, 12/24/2012 - 08:49

    In 2012 we surveyed our members to better understand how they valued their TSANet membership.   Surveys were sent to all open group members and detailed interviews were conducted with custom group members.

  • Data Analyzation, Source: Freedigitalphotos.net Image search business. <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
    Published byDennis Smeltzerin Industryon Mon, 12/17/2012 - 11:47

    To eliminate the source of a problem, your company needs to know where it originates. To truly understand the origin, you need to truly understand how customers are using your products or services. Kind of like a dream within a dream, but as business professionals know, this is all too real.

  • Published byStephanie Bensonin News & Eventson Fri, 12/07/2012 - 15:08
    As we all get back into the swing of things after a busy summer, I wanted to take a few minutes to update you on some major initiatives we have driving. We remain focused on our set of high level objectives which include increasing TSANet brand awareness, membership growth, and enhancements to tools and technology.
  • Published byPaul Eschin Webinaron Fri, 12/07/2012 - 14:44

     

    Updated Dec 17th     

    Thank you for joining the meeting!  Below are links to the slides and a recording of the meeting

  • The State of Maintenance & Support Contract Revenues, source: http://www.tsia.com/pages/web/srg/state-of-maintenance-and-support-contract-revenues.html.com
    Published byDennis Smeltzerin Industryon Thu, 12/06/2012 - 15:27

    TSIA recently shared the findings from the TSIA Service 50 research from the second quarter of 2012. The TSIA Service 50 is an index of the 50 largest technology solution providers. The findings from Q2 are encouraging to companies in the software industry and additionally provide insight into areas for improvement.

  • Growth of SaaS Image Created by Cory Dillon Voyzey
    Published byDennis Smeltzerin Industryon Mon, 12/03/2012 - 14:35

    Software as a Service (SaaS) is on the rise and has increased over 17% since 2011 to over $14 billion according to information technology research and advisory company Gartner. More and more companies are utilizing remote software to cut costs and responsibilities within their organizations.

  • Custom Groups. Source: TSANet.org, Custom Groups page
    Published byDennis Smeltzerin Member Resourceson Tue, 11/27/2012 - 14:11

    TSANet recently conducted research into how member companies were using and benefitting from our Custom Groups. While the interviews were anonymous, we wanted to share the findings with other TSANet members to help everyone get the most from their TSANet memberships.

  • Magnifying Glass examining businessman's thoughts; Source, <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
    Published byDennis Smeltzerin Industryon Mon, 11/19/2012 - 11:00

    The evolution of technology is pushing technical support to levels and places never before expected. Interoperability issues are threatening IT teams everywhere. IaaS hosting, the cloud, even the instantaneous way we communicate, are changing the way technical support is being addressed. This means engineers need to take a more proactive approach to technical support. By actively searching out and diagnosing interoperability issues, technical support can eliminate costly calls.

  • Map of APAC, source: Google Image search for APAC
    Published byDennis Smeltzerin Industryon Tue, 11/13/2012 - 10:56

    When customers purchase a vendor’s products from a channel partner, technical support problems could be addressed one of two ways: the vendor could bear the responsibility or the channel partner who sold the product could handle the technical support issues.

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