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Published byBrittanyin News & Eventson Sat, 08/01/2015 - 12:16

The world's leading multi vendor collaborative support network is now available for service providers, distributors, system integrators and value added resellers.

Published byBrittanyin News & Eventson Tue, 05/30/2017 - 10:36

As a member-driven organization, TSANet requests its members feedback on various topics that effect the organization. Strategy days take place three times per year and are aligned with TSANet Board of Directors meetings. Actian kindly hosted this event in Austin, TX. The meeting included a strategy day that was open to non-board TSANet members. Actian, Dell EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.

Published byBrittanyin News & Eventson Tue, 05/23/2017 - 09:54

TSANet hosted a workshop from April 26-27, 2017 at the Fujitsu facility in Munich, Germany. This was the fifth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of Solution Support”. This interactive seminar, facilitated by Rainer Zielonka (TSANet), discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies the need for excellent customer journey, appropriate communication, convenience and customer outcomes. The participants shared key strategies, the use of new technologies as IoT, AI, AR, ML which are playing a key role in improving supplier`s agility and responsiveness and the requirement of a comprehensive approach on solution level to solve issues of higher complexity.

Published byBrittanyin News & Eventson Mon, 04/17/2017 - 08:41

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has elected Jim Rubish, Director of Enterprise Systems Technical Support in the IBM Systems Business Unit, as its new TSANet Treasurer. The officers, elected by the 11-member TSANet Board of Directors, serve one-year terms.

Published byBrittanyin News & Eventson Tue, 04/04/2017 - 09:39

TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has elected Doug Jones, Senior Manager of Solutions and Tools Readiness at NetApp, as the new TSANet Vice Chairperson. The officers, elected by the 11 member TSANet Board of Directors, serve one-year terms.

Published byBrittanyin News & Eventson Mon, 03/27/2017 - 08:16

Actian will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on May 23rd, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin News & Eventson Mon, 03/20/2017 - 09:56

TSANet will be hosting an exclusive WORKSHOP that will take place from April 26 through 27, 2017 at the hosting company Fujitsu in Munich, Germany.

Published byBrittanyin News & Eventson Mon, 03/06/2017 - 13:03

Red Hat kindly hosted the TSANet Board of Directors meeting in February in Raleigh, NC. The meeting included a strategy day that was open to non-board TSANet members. Actian, EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.

Published byBrittanyin News & Eventson Mon, 01/16/2017 - 10:09

A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.

Published byBrittanyin News & Eventson Tue, 01/03/2017 - 12:18

TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.

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