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Published byBrittanyin News & Eventson Tue, 01/03/2017 - 12:18

TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.

Published byBrittanyin News & Eventson Fri, 12/30/2016 - 07:43

Red Hat will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 28, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin News & Eventson Wed, 11/02/2016 - 08:46

Hewlett Packard Enterprise hosted the TSANet Strategy Day on Oct 4, 2016 in the Bay Area. The strategy day provided members an opportunity to discuss the current state of TSANet and define the long term strategy.

Published byBrittanyin News & Eventson Tue, 10/25/2016 - 09:16

There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.

Published byBrittanyin News & Eventson Mon, 10/10/2016 - 11:50

TSANet will be showcased at the Technology Services World (TSW) 2016 Service Transformations Conference on October 17-19, 2016 in Las Vegas. Join us and 1,600 services professionals in Las Vegas to learn about products and services that can help take your operation to the next level. We will be located at booth #21.

Published byBrittanyin News & Eventson Tue, 09/20/2016 - 07:56

TSANet would like to thank those who participated in the 2016 Member Survey! The 2016 TSANet Member Survey was another opportunity for members to tell us about their satisfaction with existing TSANet services. Their feedback will provide input that will set the priority for future offerings. Here are some highlights from the survey and actions for 2016.

Published byBrittanyin News & Eventson Tue, 09/06/2016 - 08:03

To date, over 50% of the companies have established projects in service and support innovations and are investing in new technologies to increase efficiency, customer satisfaction and loyalty. Support executives from major IT companies and members of the EMEA focus group will share their experiences with the implementation of new technologies in Tech Support.

Published byBrittanyin News & Eventson Mon, 08/15/2016 - 09:04

TSANet was at ChannelCon last week, to make its case why the channel should join. Paul Esch sat down with Mark Cox at ChannelBuzz.ca to discuss how TSANet works and the benefits for the Channel.

Published byBrittanyin News & Eventson Tue, 08/02/2016 - 10:17

As part of our annual Survey we asked Members to highlight the best Members to work with and highlight why. This provided some great insight into best practices that other members can follow.

Published byBrittanyin News & Eventson Thu, 07/28/2016 - 10:09

TSANet to Showcase the World's Largest Vendor and Channel Technical Support Alliance at the IT Industry's Premier Conference for Collaboration, Education and Networking in Hollywood, Fla. #ChannelCon16

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