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Published byBrittanyin News & Eventson Thu, 02/13/2014 - 09:04

IBM hosted the TSANet board of directors and other member companies for a review of the strategy implementation status and plans for 2014. Topics included Case Exchange, Member Web and Knowledge and Training exchange.

Published byBrittanyin News & Eventson Tue, 02/11/2014 - 10:17

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, announces that Rene Karel, Senior Partner Support Program Manager, was appointed to the TSANet Board of Directors. Rene was appointed to fill a vacant seat by a unanimous vote of the existing Board.

Published byPaul Eschin News & Eventson Fri, 12/20/2013 - 15:04

IN the Issue: Message from TSANet Chairman, 2013 - A Busy Year at TSANet, Strategy Roadmap Update, Annual Member Meeting 2013, Member Spotlight, EMEA Focus Group Update, Save the date TSE Munich March 2014, New TSANet Members

Published byPaul Eschin News & Eventson Wed, 12/18/2013 - 15:20

18-19 March 2014 | Munich, Germany. Plans are already underway for our attendance at TSE Europe March 18-19 2014, Munich, Germany. As a Bronze sponsor of this important event we invite you to visit the TSANet stand and meet Paul Esch, TSANet Head of Business Development and our EMEA Consultant Rainer Zielonka.

Published byBrittanyin News & Eventson Tue, 11/05/2013 - 09:17

The service and support industry has never supported a strong quantity of shows. With travel budgets scrutinized, the support industry focuses on one general area: How can we provide better support to our customers? The 2013 TSW Vegas show managed to pull in over 1,000 attendees and was one of the best in recent years. You could argue that you should attend TSW because it’s the only major trade show in in the support industry. However, TSANet attends for several reasons.

Published byBrittanyin News & Eventson Fri, 11/01/2013 - 09:12

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, announced today that Mary McCoy, Vice President of worldwide Server – Support, Technology Services (TS) was appointed to the TSANet Board of Directors. Ms. McCoy was appointed to fill a vacant seat by a unanimous vote of the existing Board.

Published byBrittanyin News & Eventson Tue, 10/22/2013 - 09:09

So what is trending at the TSIA show? Yes, the classic revenue source of product-based support maintenance services are drying up. We’ve heard that before but, where it’s not unlike prior data points made about consumption based models transforming the traditional service models, there’s another trend I’ve not heard before.

Published byBrittanyin News & Eventson Thu, 10/03/2013 - 08:35

TSANet will be showcased at the Technology Services World (TSW) 2013 Service Transformations Conference. TSW Service Transformations is a gathering of technology industry influencers and thought leaders discussing insights and information necessary to navigate new market conditions.

Published byBrittanyin News & Eventson Wed, 10/02/2013 - 11:09

IN THIS ISSUE: Message from TSANet Chairman, 20th Anniversary Event, Report and Photos, TSANet Staff Awards, Custom group offer, Chat, Case Exchange and Strategy Roadmap , Get Involved Now, Save the date Thursday 7 November Annual Member Meeting, New Members.

Published byBrittanyin News & Eventson Wed, 09/11/2013 - 14:15

Support leaders at Red Hat, HP, VMware, NetApp and Oracle presented during the main event of the 20th Anniversary; panel discussion followed. Cloud technical training and certification as well as best practices roundtable discussions with leaders from the stable of industry-leading TSANet member companies took place during Day 2 and 3.

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