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ChatGPT: Impressions and Implications for Technical Support and Customer Success

Guest Blog:  Tom Sweeny at ServiceXRG.   https://www.servicexrg.com/blog/chatgpt-impressions-and-implications/ This article offers…

February 15, 2023February 16, 2023ChatGPT, ServiceXRG, Tom Sweeny
Industry, Member Resources, News

TSANet Achieves both ISO27001 and ISO27701 Certification

TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral…

September 21, 2022September 22, 2022ISO27001, ISO27701
Industry

Best Practices and Metrics for Assisted Support Delivery

Guest blog by Tom Sweeny at www.servicexrg.com Making it easy for…

June 30, 2022June 30, 2022Assisted Support Delivery, Tom Sweeny
Industry

The ASP Best Support Websites Competition is Open

The Association of Support Professionals (ASP) hosts an annual awards…

May 9, 2022May 9, 2022ASP, Association of Support Professionals
Industry

Poor Support Case Management Practices = Missed Opportunities

Guest blog from Tom Sweeny at  www.ServiceXRG.com The time and…

April 5, 2022August 19, 2022case management, ServiceXRG, Tom Sweeny
Industry, Meetings & Webinars

ASP, TSANet, & FT Works Present a Workshop Series for Support Leaders Led by Francoise Tourniaire

With all the Covid disruption past year, many support organizations…

January 31, 2022May 10, 2022ASP, FT Works, workshop
Industry, Member Resources

Protecting Customer Data During the Support Process

Over the past several years the importance of securing customer…

January 25, 2022January 25, 2022Customer Data, GDPR, General Data Protection Regulation, ISO27001
Industry, Meetings & Webinars

Customer Skills Workshops with Francoise Tourniaire

ASP, TSANet and FT Works will sponsor a remote workshop…

January 6, 2022May 10, 2022ASP, Customer Skills, engineers, FT Works, support
Industry, News

TSANet Achieves ISO27001 Certification

OVERLAND PARK, Kan., October 12, 2021 — TSANet (Technical Support…

October 12, 2021October 12, 2021BSI, ISO27001
Industry, Member Resources

AI for the Nervous Support Executive – FRANÇOISE TOURNIAIRE  

Guest blog by  FRANÇOISE TOURNIAIRE   at  https://www.ftworks.com/ I’m starting a…

August 31, 2021AI, Francoise Tourniaire, ftworks, support

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