TSANet hosted a workshop on July 9th, 2019 at the Commvault facility in Sydney, Australia. This was the fourth face-to-face meeting TSANet held in Australia about relevant topics on technical support. Members met to discuss the following topics:
- TSANet Connect Update
- TSANet Connect Hands on Demo and Feedback
- TSANet Connect 2H2019 Plans
- Best Practices – AI for routing and assignment of inbound requests
- Best Practices – AI for prioritization and auto-escalation of case backlog
The attendee feedback was very positive. The members appreciated the presentations from the TSANet staff and best practice sharing among members.
The next workshop is scheduled for Nov 6th, 2019 and will be hosted by VMware. The topics below will be discussed:
- TSANet Connect Update
- TSANet 2021 strategy
- Best practices – Cultural and regional differences for APAC organizations.
- Best practices – How do remote teams fit into the Global support structure
If you are interested in participating in the Australia Focus Group, please contact Paul Esch at paul@tsanet.org