The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the session where Omid Razavi shares how Customer Support and Success can work together to find smarter ways, using Ai and automaton to drive customer value and revenue growth.
Session Summary
Customer Support and Success organizations were created to address two ostensibly separate issues – to resolve customer problems and to prevent churn. Both disciplines have grown considerably over the years with new and evolving goals, processes, technologies, and skill requirements. However, they have remained by and large as separate functions and as such perhaps yet to deliver to their full potentials. Omid will present how Customer Support and Success can work together to find smarter ways, using AI and automation, to proactively manage customer issues and drive customer value and revenue growth.
The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the session where SolidWorks shared how they aligned their aligned their Support and Customer Success initiatives in the channel.
Session Speaker
Omid Razavi, Ph.D. VP, Customer Success, and Services at SupportLogic
Access Conference Recordings
Select the link below to access the conference recordings
ASP 2020 Conference Recordings
More information
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