The Association of Support Professionals held an online conference Oct 6, 7 and 8th, 2020 that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights how Knowledge-Centered Service can enable a great Self-Service Experience.
A great self-service experience is a key contributor to your customer’s with your product or service. Arnfinn Austefjord, Global Head of the KCS Academy, discusses knowledge best practices to maximize your customer’s success with your self-service site.
KCS is a simple idea: integrate the creation and maintenance of knowledge into the process of interaction. KCS produces profound benefits by improving operational efficiency and organizational learning. Learn more at https://www.serviceinnovation.org/kcs/
Arnfinn Austefjord, Global Head of the KCS Academy Center for Services Innovation
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