Features
Relationships
Limited Members have a relationship with one or more Members. View the list of TSANet Members. View Members
TSANet Connect Access
Access to the TSANet Connect system that allows collaboration requests between Members. Learn more
Partner Programs
Join a partner program hosted by an Elite Member. Limited Members can be part of multiple partner programs. Learn More
Technical Knowledge Exchange
Attend technical sessions from other Members on products, technologies, and troubleshooting methods. Learn more
Best Practices Webinar
Access to Best Practices webinars on multi vendor support and other support topics by industry experts. Learn More
Onboarding Process
Account setup and validate Member’s internal process to receive inbound collaboration requests. Learn More
Upgrade Options
STANDARD
Standard collaboration with 24-hour SLA
Collaborate with Members during business hours/24-hour SLA response
TSANet Connect Base Features
Join Partner Programs and Invite existing Members
Technical Knowledge Exchange
Regional Focus Group Meetings
Additional Member privileges
PREMIUM
24/7 and SLAs for enterprise support
All the benefits of Standard, plus:Global collaboration 24/7
Enterprise level SLAs
TSANet Connect Single Sign-On
Invite NEW Members to join TSANet
Access to Critical Escalation
ELITE
Expand multi vendor support needs
All the benefits of Premium, plus:
Assigned Success Manager
Create Co-Branded Partner Programs
Implement Solution Support Models
TSANet Connect System Integration
Access to Advanced Collaboration Methods
Co-Marketing Activities
Network with other Elite Members and apply for Board Seat