The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities.   During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company.   This blog highlights the session where Red Hat shared how they aligned their proactive and reactive teams to drive a better customer experience.

Session Summary

How Red Hat evolved their proactive & reactive teams to drive better customer experience.   Red Hat shares how they take a balanced approach across region and technology-focused dispersed teams.  Red Hat organized their teams around a common vision to drive a better customer experience.

Session Speakers

Paul Lyons, VP of Customer Experience & Engagement, Red Hat
Scott Froehlich, Sr. Director of Customer Experience & Engagement, Red Hat

Access Conference Recordings

Select the link below to access the conference recordings

ASP 2020 Conference Recordings

More information

For more information visit the links below:

• Visit https://www.redhat.com/en
• Visit Association of Support Professionals
• Visit https://tsanet.org