A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.
TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.
Red Hat will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 28, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.